Description:
The role holder is responsible for supervising the service teams carrying out service field activities (preventive maintenance, call back attendance, planned/un planned repair works, modernization etc.), guiding them on operational efficiency, safety processes, managing site escalations. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.
Core Responsibilities
- Performs preventive maintenance, cleaning and other contractual works of assigned units, as per the route chart issued.
- Conducts adjustments and repairs (planned & unplanned) for Otis products within the assigned area.
- Attends to equipment call-backs and conducts inspection and fault finding to return the equipment to service.
- Identifies and reports abnormalities (interior as well as exterior), missing components etc. through the maintenance process to highlight safety concerns, implement corrective actions and generate upselling opportunities.
- Inspects and recommends corrective actions for rebel/critical units (or units with high call back rate).
- Co-ordinates with Otis Line Operators to ensure call backs are attended as per the defined service level agreements.
- Completes timesheets, log cards, maintenance JHA, OSA forms, SVR sheets etc. associated with mechanical duties in timely manner.
- Conducts operations within the client site rules and regulations, escalating potential conflicts with Otis safety guidelines.
- Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns.
- Supports other junior colleagues with service/maintenance operations at the client sites, acting as a buddy to help develop their skills further.
- Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.
- Reports any accidents, near misses, potential hazards, and unsafe conditions etc. that occur during work activity and impact the safety of the mechanics or end users.
Minimum Qualifications
- Minimum of 10 years of relevant experience in service/maintenance operations in the vertical transportation industry
- At least 8 years in positions of progressively increasing responsibilities
- Diploma engineering or equivalent in elevators