Description:
As a Senior Solutions Consultant, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions. You engage both business and technical stakeholders, from operational leaders to architects and C-level executives guiding them through complex evaluations with clarity, credibility, and insight.
You play a critical role in driving successful outcomes across enterprise and upper mid-market opportunities by combining strong technical expertise with a consultative, outcome-oriented approach.
What You’ll Be Responsible For Discovery & Outcome Alignment
- Engage stakeholders to understand business objectives, operational challenges, and success metrics
- Facilitate discovery sessions and workshops to identify gaps, opportunities, and value drivers
- Translate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)
- Help customers understand the organizational and operational impact of modernizing customer experience
Solution Design & Advisory
- Develop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraints
- Balance innovation with feasibility, scalability, and long-term sustainability
- Produce key deliverables such as discovery documentation, solution designs, and architecture diagrams
- Ensure smooth transition to delivery teams by setting clear expectations and success criteria
Demonstrations & Value Communication
- Design and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestration
- Excellent in story telling and lead in value selling approach
- Communicate complex technical concepts (AI, automation, integrations) in a clear and practical way
- Adapt messaging for diverse audiences, including executives, business users, and technical teams
- Experienced soft skills and objection handling.
- Articulate business value and differentiation in the context of customer needs
Supporting Complex Sales Cycles
- Partner with Account Executives and cross-functional teams to drive strategy on large, complex deals
- Lead or contribute to RFx responses, proposals, and customer presentations
- Guide customers through evaluation and decision-making processes
- Lead virtual or on-site workshops to build alignment and confidence
- Building business cases / ROI models
- Quantifying value (cost reduction, containment, CSAT impact)
- Partnering with Value Consultants (or doing it themselves)
Technical Validation & Integration Advisory
- Engage with architects, developers, and IT teams to validate solution fit within enterprise ecosystems
- Advise on APIs, integrations, data flows, security, and interoperability
- Address feasibility, risk, and technical adoption considerations
- Support use cases involving AI, automation, analytics, and digital engagement
- Coordinate with SME, partners and Product Team.
Innovation & Thought Leadership
- Stay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)
- Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)
- Act as a technical ambassador, showcasing innovative solutions to customers and partners
Team Collaboration & Leadership
- Collaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomes
- Lead or contribute to virtual deal teams on complex opportunities
- Share knowledge, mentor peers, and contribute to team best practices
- Operate with a high degree of autonomy while managing multiple priorities
- Co-selling and co-designing solutions