Service Desk Analyst Service Desk Analyst

Description:

Service Desk Analyst required

Job Location: Dubai

• 5 years of work experience in a first-level IT Help Desk role.
• Experience in relevant Microsoft technologies, including Active Directory, outlook, mobile devices, VPN technologies.
• Experience in Banking Applications and Microsoft platforms (Preferred).
• PC repair and troubleshooting skills, Microsoft-related certification is preferred.
• Service-oriented mentality with a strong customer focus.
• Expertise in End-user technologies.
• Strong understanding of the technical aspects of mobile devices.
• Familiar with data transfers from IOS to Android and vice versa.
• Strong understanding of Avaya and Polycom functionalities.
• Familiar with latest EUS devices/platforms in the market.
• Ability to troubleshoot complex hardware and software issues.