Description:
Hiring for Service Desk Engineer
- Job location Abu Dhabi
- Experience 3+ years
- Contract 6 months may be extendable
- Salary UPTO 6500 AED
- Prefer candidate in UAE & Can join within 15 days
Job description
- Resolve helpdesk service calls using documented procedures.
- Solve routine issues and escalate complex issues based on priority.
- Answer help desk lines and troubleshoot through PC remotely.
- Handle routine Help Desk calls to ensure timely resolution as per Senior Management’s Service Level Agreement.
- Ensure customer satisfaction through continuous status information.
- Handle Help Desk ticketing system through Track IT.
- Working with ITSM, CRM, and manage Engine ticketing tools.
- Attend support calls, and emails for first-level technical support.
- Ensure customer satisfaction through continuous status information.