Description:
Urgent Opening for a Service Desk Engineer role, if you are interested, please drop your CV to others kindly share or like as it helps the right candidates.
- To provide Operational Support in the domain of Service Desk.
- Experience in ITSM Tools (Manage Engine) and remote support tools
- Support the following technologies: Windows, MS Office, Laptops & Desktops, Basic LAN/WAN connectivity
- Experience in Active Directory, Shared Folder Management, Mailbox Management, User Account Management
- Receive Help desk calls & Log tickets for all requests/incidents raised over calls
- Managing and Responsible for Incident Handling, Service Requests and Escalation Management.
- Professional and proactive approach in resolving End User issues
- Update tickets with exact information/requirement from users & Escalate tickets to respective teams
- Engage with other teams for any tickets that requires troubleshooting or extended support
- Should be an active Team Player across various IT domains
- Proficient in achieving high First call resolution through troubleshooting, assisting users and willingness to go an extra mile for customer satisfaction.
- Experience with Report Generation, updating knowledge base and maintaining Helpdesk with relevant and up to date information.
- Demonstrate Good Professional Ethics in managing the customer environment.
- Excellent communication skills (English & Arabic)
- ITIL V3 Foundation Certified (Preferred)