Service Desk Lead

Description:

We’re currently hiring for Service Desk Lead: Dubai, (Onsite)

Position: Service Desk Lead

Location: Dubai

Job Description:

• Responsible for managing End user support activities.
• Responsible for Incident Handling, Service Requests and Escalation Management.
• Ensure 100% SLA compliance & driving initiatives to improve SLAs by analysis and Responses.
• Should be an active Team Player across various IT domains.
• Managing Incidents, Requests, Problem & IMAC
• Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi Fi Configuration, Application Software Configuration, VOIP Phone, and others as assigned
• Professional and proactive approach in resolving End User issues.
• Owner for Daily/Weekly/Monthly reviews for the tower
• ITIL V3 Foundation Certified
• Good Communication skill, English and Arabic