Service Examiner

Description:

A job title should be recognizable, straightforward, and easily understood by someone outside the company so that candidates can easily locate the posting on a search engine or other platforms. Avoid abbreviations, acronyms, or internal company terminology.

Role Overview:

This paragraph should be no longer than 3-4 sentences and should describe the purpose of the position as well as who it reports to and its place within the organization. The goal is to draw in the reader and act as the ‘selling statement’ for the position. You should communicate the role clearly so those reading, who are not familiar with Otis, can easily understand why the position matters, exciting or challenging responsibilities, growth opportunities, and who they would be working with.

Example Role Overview: The Sales Specialist will work hands-on with customers in the field to provide services and support on both new and well-established accounts. This role will involve opportunities to meet new customers, work independently and earn additional income on an commission-based structure. You will report to the Branch Sales Manager who will provide you with access to mentorship, training growth and development opportunities across our highly resilient world changing business.

On a typical day you will:

This section should describe the core functions of the role and pull the reader in

Well-crafted statements will address only one responsibility at a time, and are typically only one sentence each

Try to begin with an action verb such as: manages, develops, organizes, participates, and avoid industry terminology and acronyms even if they are directly relevant to the role – this practice helps attract diverse talent

Show opportunities for impact: how will they contribute; help shape the company/community as a better place or effect the customer/end user to the role

Describe the level of autonomy available in the position – for example, will they set their own schedule, work from home or in the field, etc.

Are there specific projects or opportunities you can describe? These examples can help the candidate to envision themselves in the role

Do not list requirements in this section, candidate experience, skills or knowledge should be reserved for the following section

Avoid listing occasional or future responsibilities – avoid using generic phrases such as ‘other duties as assigned’

What You Will Need to be Successful:

Avoid creating a long list of qualifications, 5 – 6 that are most essential to the role is recommended, and try to balance your list between technical and soft skills

List the MINIMUM education required for the role

You may choose to list PREFERRED education next; remember preferences should be used sparingly as they can deter diverse applicants

List any required certifications or training

If travel is required, list here along with any exciting details such as location, etc.

Describe the minimum knowledge, skills, and abilities to perform the job

PREFERRED qualifications should be used sparingly as they can deter diverse applicants who tend to believe that they must meet all qualifications listed even if they are a ‘preference.’