Description:
The role holder shall carry out his duties in accordance with the stipulated business policies and procedures and flexible to work within UAE.
CORE RESPONSIBILITIES:
- Work under the guidance of the Service Sales Manager
- Prepares estimates and issues quotations for additional repairs, up-gradating of units and modernization.
- Liaises with clients to hunt new client, negotiate maintenance contract for Non-Otis recoveries and Modernization, ensuring all potential client risks are addresses under the renewal terms.
- Ensures critical actions on all contracts including “SPL - special contracts” are captured to minimize Otis – Entity’s contractual risk.
- Executes sales strategies to recover lost units, modernization and actively pursues clients to ensure unit recovery on favorable terms for Otis – Entity.
- Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.
- Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.
- Assists the Finance Department with the timely collection of payments based on contracting agreements.
- Maintains and updates the maintenance contracts database in the SMS system and provides periodic reports from this and other relevant sources to show the latest status of all contract activity.
- Executes sales operations with strict compliance to the quality procedures & ISO policies of the company.
Minimum Qualifications:
Bachelors' degree in Engineering/ or equivalent
Experience and other requirements:
Minimum 3 years of relevant service sales experience in UAE/Gulf. Preferably having experience in Elevator/Escalator industry.
Must have UAE driving License
Fluent in written and spoken English, Arabic knowledge is an advantage.