Description:
This role is ideal for someone from a Risk, Audit, or Compliance background who enjoys working closely with customers, solving complex problems, and presenting thoughtful, high-impact solutions in a commercial environment.
As a Solutions Engineer at Diligent, you will partner closely with Sales to help organisations understand how our platform can transform the way they manage risk, audit, and compliance. You’ll act as a trusted advisor to senior stakeholders, translating risk and audit challenges into clear, compelling solutions that drive real business value.
If you enjoy combining domain expertise, storytelling, and customer interaction and want to move beyond traditional internal risk or audit roles, this is a strong next step.
Key Responsibilities: Customer & Commercial Partnership
- Partner closely with Sales to support the full pre-sales lifecycle, helping customers understand how Diligent solves real-world risk and audit challenges.
- Deliver tailored, high-impact software demonstrations that clearly articulate business value not just product features.
- Engage confidently with senior leaders across Audit, Risk, Compliance, IT, and Governance functions.
- Translate customer pain points into clear solution narratives that support deal progression and closure.
Solution Design & Thought Leadership
- Design and present solution architectures that align with customer objectives and regulatory environments.
- Articulate the cross-platform value of the Diligent Platform and how it supports integrated GRC programs.
- Collaborate with Product teams to provide customer and domain feedback on product enhancements.
- Support marketing initiatives such as webinars, industry events, and thought-leadership content.
Domain Expertise
- Apply practical knowledge of Audit, Risk Management, and IT Compliance in customer conversations.
- Leverage familiarity with industry frameworks such as COSO ERM, ISO 31000, NIST RMF, and related standards.
- Demonstrate how modern GRC platforms enable risk identification, assessment, monitoring, and mitigation at scale.
Required Skills/Experience
- Experience in Risk, Audit, Compliance, or GRC, either in a customer-facing role or within industry.
- Experience working with SaaS solutions or strong interest in moving into a commercial, customer-facing environment.
- Strong presentation and communication skills, with the ability to simplify complex topics.
- Comfortable partnering with Sales and contributing to commercial outcomes.
- Curious, self-driven, and motivated to continuously deepen both technical and domain knowledge.