Specialist/retail Consumer Operations

Description:

• Updating knowledge for 90+ stores and entire retail staff base
• Ensuring accurate content/information across commination mediums & customer SMS
• Aligning with all stake holders confirming all requirements (System readiness, process & etc…) for PLC & Non-PLC communications
• Creating a communication plan according to criticality of the subject using suitable mediums
• Review the communication content ensuring the accuracy of information sent across all communication mediums following the communication plan
• Attending PLC ensuring launches check list is updated with points raised by retail and getting product owners feedbacks
• Present weekly PLC presentation for management/internal functions highlighting major launches & getting proper feedback from them
• Ensure the engagement plan is implemented, extend the support to internal stake holders and follow up on the progress with SPOCs
• Liaise with internal teams to secure trophies, certificates etc. for all engagement related activities
• Ensuring store locater updated for 90+ retail store data base with accurate information and sharing the update with the relevant section to update google map & digital platforms
• Initiating customer SMS of store timing/status change by aligning with relevant section, reviewing test SMS content and ensuring SMS is rolled out to customers according to the plan
   

Qualifications & Experience
 

• Bachelor’s Degree in related field
• 2-3 years of experience