Description:
We are looking for an experienced, hands-on Specialty Coffee Café Supervisor to manage daily operations of a specialty coffee café, including the coffee bar, hot and cold kitchen, purchasing, inventory, store management, staff supervision, and customer experience.
The ideal candidate should have a strong understanding of specialty coffee operations, café food offerings, Sapaad POS and inventory management, along with a commercial mindset focused on increasing sales, attracting new customers, building customer loyalty, and improving profitability.
Key Responsibilities
1. Specialty Coffee & Café Operations
- Supervise daily coffee bar, hot kitchen, cold kitchen, and front-of-house operations.
- Have practical knowledge of specialty coffee, espresso-based beverages, brewing methods, and coffee quality standards.
- Monitor coffee preparation, consistency, beverage presentation, and service quality.
- Understand café food offerings, including breakfast dishes, sandwiches, pastries, and hot and cold menu items.
- Ensure smooth coordination between baristas, kitchen staff, and service teams.
- Maintain equipment cleanliness, maintenance schedules, and operational readiness.
2. Purchasing, Order Placement & Receiving
- Monitor stock levels and independently place orders with approved suppliers.
- Manage purchasing requirements for coffee beans, milk, syrups, food ingredients, packaging, and other café supplies.
- Coordinate supplier deliveries, pricing, order quantities, and availability.
- Receive goods and verify quantities, quality, specifications, and expiry dates against purchase orders.
- Ensure accurate recording of goods received in Sapaad.
- Handle shortages, damaged items, returns, and supplier discrepancies.
- Maintain purchase orders, delivery notes, and invoice records.
3. Inventory & Store Management
- Manage inventory through Sapaad POS and Inventory Management System.
- Conduct regular stock counts and reconcile physical inventory with system records.
- Monitor coffee bean consumption, milk usage, food costs, portion control, and wastage.
- Maintain optimal stock levels and minimise overstocking and shortages.
- Implement FIFO/FEFO practices and maintain organised storage areas.
- Identify opportunities to improve purchasing efficiency and reduce costs.
4. Revenue Growth & Customer Development
- Actively contribute to increasing daily sales, customer footfall, and average transaction value.
- Develop practical ideas to attract new customers and encourage repeat visits.
- Drive upselling of specialty coffee, food pairings, and add-on products.
- Support loyalty programmes, promotional campaigns, and local community engagement.
- Identify opportunities to grow takeaway, delivery, and dine-in sales.
- Analyse sales trends and recommend improvements to menu performance and profitability.
5. Team Supervision & Customer Experience
- Supervise baristas, kitchen staff, and service employees.
- Train staff on coffee quality, menu knowledge, customer service, and upselling techniques.
- Manage duty schedules, task allocation, and daily team briefings.
- Ensure excellent customer experience, service speed, and complaint resolution.
- Maintain hygiene, food safety, and Dubai Municipality compliance standards.
6. Reporting & Performance Management
- Prepare daily sales, purchasing, inventory, and wastage reports.
- Monitor food and beverage costs, stock variances, and staff productivity.
- Track customer feedback and service performance.
- Recommend operational improvements to enhance revenue and profitability.
Candidate Requirements
- Minimum 3–5 years of experience in UAE café operations, preferably within a specialty coffee environment.
- Strong practical understanding of specialty coffee, barista operations, coffee equipment, and beverage quality standards.
- Experience supervising hot and cold kitchen operations and café food menus.
- Hands-on knowledge of Sapaad POS and inventory management strongly preferred.
- Proven experience in supplier ordering, goods receiving, stock management, and cost control.
- Ability to supervise teams and independently manage daily café operations.
- Excellent customer service, leadership, and communication skills.
- Commercial awareness with a focus on customer acquisition, retention, and revenue growth.
- A proactive, hands-on attitude with strong ownership of café performance.