Description:
The high-level objective is to achieve the allocated sales target and selling relevant F5 solutions and products to our customers business needs, in partnership with the Sales Account Manager. From our customer(s) perspective, the SE is a trusted adviser who proactively learns and understands their technical and business challenges and can propose effective solutions to mitigate their concerns/offer gainful solutions. The F5 SE not only presents the technical features but also business benefits in the Technical Value Proposition.
Primary Responsibilities:
- Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Global Responsibilities
- Provides complex design and systems engineering configurations
- Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases
- Maintains a high level of technical knowledge of F5 and the relevant industry
- Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives
- Participate in the development and support of presentations for customers and partners
- Clearly articulate technical elements of the F5 value proposition to customers and partners
- Maintain knowledge of competitive landscape and share knowledge with CAT team
- Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
- Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
- Effectively negotiate and pursue conflict resolution
- Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs
- Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs
- Understand and effectively utilize F5 organizational resources
- Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities
- Lead strategic (organizational) opportunities
- Well developed SME focus for one technology
- Deliver customized product presentations using an advanced solution-based sales approach
- Proactively provide consultative support
- Create customer documentation for POC
- Understand business requirements involved with technical account strategy
- Work effectively with Engineering, Product Development, and Technical Support organizations
- Solve problems independently and creatively
- Perform other related duties as assigned
Channel support activities include:
- Support F5 channel partner sales initiatives
- Provide channel partners sustainable training on F5 solutions and competitive differentiation
- Provide channel partners technical expertise and oversight as required
- Proactively provide consultative support
- Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell F5 solutions
Post sales activities include:
- Understand and follow escalation process
- Partner with the F5 Technical Support and customers/partners to resolve issues
Qualifications
- Multiple years of related experience working within Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS or PaaS environments.
- Strong presentation, communication, account management (pre-sales) skills
- Significant experience and a number of years pre-sales / Systems Engineering expertise
- BS/BA or equivalent work experience
- F5 core product experience or relevant experience in key competitor offerings required
- In-depth industry knowledge and understanding of F5 technologies, solutions and product offerings strongly preferred
- Advanced written and oral communication skills
- First class presentation skills
- Effective written and oral communication skills
- Experience with MS office suite or Works
- Fluent verbal and writing skills in Arabic and English