Description:
Technical Account Managers are highly experienced Architects who are comfortable with a very client-facing role and who dedicate themselves to a small set of strategic clients, (~4 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.
How You'll Make An Impact
- Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
- Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
- Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
- Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing
- Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
- Dataiku platform architecture and deployment
- Platform operations and upgrades
- Best practices for platform usage
- Security, data management, and compute resources
- ML-Ops, monitoring, and scaling strategies
- Assist clients in integrating the product into their systems and troubleshoot technical challenges
- Capture client feedback and feature requests to inform the Product and Engineering teams
- Advise client tech leaders on complementary technologies and long-term technical strategy.
- Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps
What You'll Need To Be Successful
- 7+ years of experience in a customer-facing technical role
- Strong communication and client relationship skills
- Experience supporting both pre- and post-sales engagements
- Proficiency in Linux system administration, including networking
- Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
- Hands-on experience with cloud platforms (AWS, Azure, GCP)
- Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
- Familiarity with the Hadoop and/or Spark ecosystems