Technical Writer

Description:

We are seeking a Technical Writer to develop, maintain, and publish operational manuals, processes, and procedures across the Operations Division. The role is responsible for ensuring documentation is accurate, user-friendly, standardised, and aligned with operational practices and regulatory requirements. The Technical Writer will convert legacy documents into structured procedures and support digital publishing through the Document Management System.

Key Responsibilities

• Develop and maintain operational manuals, procedures, and supporting documentation.
• Convert legacy documentation into structured operational content and process maps.
• Author, edit, format, and publish content through the Document Management System.
• Produce consistent, high-quality PDF, HTML, and XML documentation.
• Create and maintain documentation templates and publishing standards.
• Collaborate with Subject Matter Experts (SMEs) to capture technical knowledge and operational procedures.
• Ensure documentation reflects approved operational practices and regulatory requirements.
• Support periodic reviews, updates, and continuous improvement of operational documentation.
• Promote compliance with Safety Management System (SMS) requirements and documentation standards.

Required Qualifications

• Minimum 3 years’ experience producing operational documentation within aviation or Flight Operations environments.
• Strong technical writing and document control experience.
• Knowledge of structured authoring and documentation best practices.
• Ability to transform technical information into clear procedures and process maps.
• Proficiency in Microsoft Office applications and document management systems.
• Basic understanding of airline operations.