Telephone Operator

 

Description:


A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description
 

  • Place outside calls and answer the switchboard in accordance with agreed departmental standards.
  • Telephone guests in accordance with their wake-up call requests in line with prescribed standards, and to inform Security if the guest does not answer the call.
  • Provide inland and international calls for guests as required, and to administer and charge these as per procedure.
  • Fully conversant with all aspects of the bleep procedures (including emergency testing).
  • Activate internal and outside pagers according to procedure.
  • Input and keep updated guest messages within the Opera system.
  • Ensure that guest names are used wherever possible.
  • Ensure use of your own name wherever possible.
  • Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure.
  • Familiarize yourself with the guest’s needs and requirements in order to ensure an efficient and friendly service.
  • Create and maintain a personal and respectful rapport with regular guests.
  • Carry out telephone cleaning duties as required.
  • Ensure all equipment, especially telephones, mobile phones, bleeps, etc. are maintained and kept in good repair.
  • Assist with the reporting of all house phones, fire, emergency and lift phones when out of order.
  • Contact your supervisor when specific difficulties arise.
  • Read the daily instructions board every morning/afternoon/evening, and to observe changes re: bleeps, staff, guests, etc., and to enter the names of key personnel for reference purposes.
  • Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
     

Qualifications
 

  • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
  • Enter and locate work related information using computers and/or point of sale systems
  • Possess a gracious, friendly, and fun demeanor
  • Ability to multitask, work in a fast paced environment and have a high level attention to detail
  • Strong verbal and written communication skills in English
  • Maintain positive and productive working relationships with other employees and departments
  • Ability to work independently and to partner with others to promote an environment of teamwork
  • First name *

Organization Hyde Johannesburg Rosebank
Industry Other Jobs Jobs
Occupational Category Telephone Operator
Job Location Dubai,UAE
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 1 Year
Posted at 2025-05-21 8:14 pm
Expires on 2025-08-19