Telesales Representative

Description:

We are hiring at Riva Institute of Aesthetics, Dubai – Telesales Representative

Riva Institute of Aesthetics

Is a leading Hair, Nail, and Beauty Institute that specializes in full-time, part-time, and weekend courses. We offer short intensive courses and -1year beauty therapy courses to prepare the student to pass the beauty therapy licensing exam (DHA). Our branch in Dubai is approved by The Knowledge and Human Development Authority (KHDA), which is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Job description:

We are looking for a motivated and results-driven individual to join us a Telesales Representative for our Training Institute. As a Telesales Representative, you should be well-spoken and have the ability to maintain a calm composure at all times. In addition to this, you should have excellent communication and negotiation skills. You should also be able to build and maintain long-lasting customer relationships.

Responsibilities:

• Calling customers and updating them about the company’s courses offered (Beauty therapy courses, facial, laser technician, hair, eye, nail, makeup, beautician, spa/salon management, advanced beauty courses etc.)
• Addressing any customer queries and complaints
• Questioning customers to understand their requirements and preferences
• Maintaining and updating database with customer information, day to day calls and sales activities
• Fulfilling the monthly and yearly sales target, creating and presenting detailed sales reports
• Directing potential sales leads to the Sales Representatives
• Assisting the Sales department in planning and implementing effective sales strategies
• Keeping up-to-date with the latest industry developments and company offerings
• Assisting in facilitating future sales
• Noting customer requirements or orders and processing the same to the concerned department

Requirements:

• High school diploma or Bachelor’s degree in the field / MBA preferred
• Minimum 2 years experience in similar field
• Proven work experience as a Tele sales Representative, Tele caller, or a similar position in the Sales department for education/institute
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office
• Good telephone etiquettes