Training & Quality Manager

Description:

Hiring Training & Quality Manager

Location: Dubai, UAE

Role Responsibilities:

• Develop comprehensive training programs for all departments, focusing on customer service, problem resolution, training the trainers, and more
• Conduct on-the-job training sessions to ensure employees understand their roles and responsibilities
• Establish and maintain standardized operating procedures, working closely with department heads and supervisors
• Implement quality control measures based on customer feedback to maintain high service standards
• Monitor staff performance, conduct evaluations, and identify training needs for continuous