Description:
As an IATA-Certified Travel Consultant – Software Support, you will act as a functional expert and client advisor, helping travel agencies and corporate clients effectively use our travel software for their daily operations. You will bridge the gap between travel operations and technology, ensuring smooth usage, compliance, and customer satisfaction.
🔹 Key Responsibilities:
- Provide functional support and guidance to clients using the travel software platform
- Assist clients with air ticketing workflows including reservations, issuance, reissues, refunds, voids, and cancellations within the system
- Support clients in understanding fare rules, airline policies, BSP processes, and IATA compliance as applied in the software
- Conduct software demonstrations, onboarding sessions, and user training for new and existing clients
- Troubleshooting, fare, or system-related issues in coordination with the technical support team
- Validate booking data and ensure accuracy, compliance, and best practices within the platform
- Act as a subject-matter expert (SME) for travel operations during product enhancements or feature rollouts
- Document client issues, feedback, and workflows to help improve system functionality
- Maintain strong client relationships through timely support, follow-ups, and clear communication
🔹 Mandatory Requirements:
- Valid IATA Certification (Mandatory)
- 2–5 years of experience as a Travel Consultant / Ticketing Executive
- Strong hands-on knowledge of air ticketing operations and fare rules
- Experience working with GDS systems (Amadeus / Galileo / Sabre)
- Good understanding of BSP procedures, ADMs, reissues, and refunds
- Comfortable working with software platforms, dashboards, and digital tools
- Strong communication and client-handling skills