Description:
We are looking for a professional, well-organized, and detail-oriented Administration Executive with experience in the car rental industry to join our team in Dubai.The ideal candidate must have a strong understanding of car rental procedures, rental agreements, RTA processes, TARS procedures, and vehicle-related documentation. The candidate will support daily administrative operations, customer service, and fleet coordination.
Key Responsibilities
Front Desk & Customer Service
- Welcome and assist walk-in customers professionally.
- Handle phone calls, emails, WhatsApp messages, and booking inquiries.
- Prepare rental agreements and related documentation accurately.
- Explain rental procedures, terms, conditions, and documentation requirements to customers.
Administration & Documentation
- Maintain accurate customer records, invoices, agreements, and daily reports.
- Update customer and vehicle information in the rental management system.
- Handle incoming and outgoing correspondence and office documentation.
- Maintain organized records and assist with general administrative duties.
RTA & Fleet Coordination
- Handle and follow up on RTA-related procedures and TARS processes.
- Assist with vehicle-related documentation and fleet administration.
- Coordinate with drivers, fleet teams, and branch staff.
- Monitor pending documentation and follow up on outstanding administrative tasks.
- Support smooth daily operations and ensure compliance with company procedures.
Qualifications & Requirements
- Diploma or Bachelor's degree in Business Administration, Management, Automotive, or a related field is preferred.
- Minimum 2–3 years of experience in the car rental industry is required.
- UAE car rental experience is highly preferred.
- Good knowledge of car rental procedures, rental agreements, and vehicle documentation.
- Knowledge of RTA procedures and TARS is required.
- Good understanding of customer service and rental booking processes.
- Proficiency in MS Office, including Word, Excel, and Outlook.
- Excellent communication skills in English; Arabic is an advantage.
- Strong organizational, coordination, and time-management skills.
- Ability to multitask and work effectively under pressure.
- Professional attitude, attention to detail, and a customer-focused approach.