Description:
The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.
ROLES AND RESPONSIBILITIES:
- Ability to manage various deadlines.
- Addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific service.
- Interacting with customers via telephone, email, online communication, or in person to provide support and information on requested services.
- Ensuring that appropriate actions are taken to resolve customer’s satisfaction.
- Maintains accounts and records of client interactions with details of inquiries, feedback, or comments.
- Uses knowledge of a specific service or other assigned area of expertise to answer inquiries or to forward to the appropriate personnel.
- Answer incoming calls and assist with confirmations, and other scheduling duties.
- Provides data management, ensures all systems are updated consistently, and customer information is updated accurately.
CANDIDATE SHOULD HAVE:
- Applicants should be bilingual (Russian and English)
- Customer service experience required.
- Front office experience in hospitality required.
- Must be fluent in written and spoken English.
- Strong attention to detail, time management and organizational skills.
- Team player