Description:
We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our luxury hotel in Al Mairid Ras Al-Khaimah, United Arab Emirates. In this role, you will support the daily operations of the Front Desk and hotel communication teams, ensuring a seamless and exceptional guest experience from arrival to departure.
- Assist in overseeing the day-to-day operations of the Front Desk and hotel communication teams, maintaining high standards of guest service
- Act as a leader on the floor, greeting guests, addressing concerns professionally, and serving as Manager on Duty when required
- Conduct regular walkthroughs of the lobby and public spaces to ensure a consistently polished, luxury presentation
- Collaborate with Bell, Valet, and Concierge teams to create a unified and welcoming arrival experience
- Support the scheduling, training, and mentoring of front office staff
- Foster an engaging team environment by recognizing success and offering constructive feedback
- Monitor and analyze guest feedback to enhance service strategies and overall satisfaction
- Maintain close collaboration with Housekeeping, Engineering, and Food & Beverage teams for a cohesive guest journey
- Ensure compliance with all safety, emergency, and cash-handling protocols
- Respond promptly to internal and guest inquiries via various communication channels
Qualifications
- Minimum of 1 year of leadership experience in front office or rooms division operations, preferably in a luxury hotel environment
- Proven ability to lead high-performing teams in a fast-paced, guest-facing setting
- Experience with Opera PMS and guest engagement platforms
- Strong communication and conflict resolution skills
- Passion for luxury hospitality, team development, and creating memorable guest experiences
- Flexible schedule availability, including evenings, weekends, and holidays
- Bachelor's degree or diploma in Hospitality Management or related field (preferred)
- Proficiency in Windows, MS Office, and property management systems
- Fluency in English; additional languages are a plus
- Knowledge of local culture and customs in the United Arab Emirates
- Experience in a luxury hotel or resort setting
- Detail-oriented with excellent organizational skills
- Ability to work collaboratively in a diverse, multicultural environment
- Customer-focused mindset with a commitment to exceeding guest expectations