Crm Executive

Description:

Marwan Al Shaali Group through Al Shaali Moto Trading L.L.C is currently looking for a proactive and customer-focused CRM Executive to join its growing team. This opportunity is ideal for candidates who have strong communication abilities, excellent customer handling skills, and experience managing customer relationships within a professional environment.

The selected candidate will play an important role in enhancing customer satisfaction, maintaining customer databases, and ensuring smooth communication between the company and its clients. Candidates with previous experience in CRM operations, customer service, or the automotive industry are highly encouraged to apply.

This role offers an excellent opportunity to work within a dynamic automotive organization while contributing to delivering outstanding customer experiences and strengthening client relationships.

Key Responsibilities:

• Manage customer relationship activities and maintain accurate customer records within CRM systems

• Handle customer inquiries, follow-ups, and support requests professionally and efficiently

• Coordinate with internal departments to ensure timely resolution of customer concerns

• Maintain regular communication with customers to improve engagement and satisfaction levels

• Monitor customer feedback and assist in improving customer experience processes

• Prepare reports related to customer interactions, follow-ups, and CRM activities

• Support customer retention initiatives and loyalty programs where applicable

• Ensure all customer information is updated and maintained accurately within company systems

• Assist management in enhancing customer service standards and operational efficiency

Requirements:

• Previous experience in CRM, customer service, or the automotive industry is preferred

• Strong communication and interpersonal skills

• Good knowledge of Microsoft Office applications and CRM software systems

• Ability to manage customer relationships professionally and effectively

• Strong attention to detail and organizational abilities

• Arabic-speaking candidates will have an advantage

• English language proficiency is required

• Arabic language is mandatory as per company requirements