Customer Relationship Manager

Description:

Our company is actively looking for a confident and empathetic individual to join our team as a Customer Relationship Manager. Your ultimate goal for this job position is to get new customers and retain existing customers.

As a Customer Relationship Manager, you will be responsible for maintaining a long-term relationship with the customer. You will also be responsible for knowing the customer’s needs and demands.

You should be upselling as well as cross-selling the company’s products and services. As an ideal candidate, you should possess excellent communication skills and the ability to work in a team environment. In addition to this, you should have previous experience working as a CRM.

Responsibilities

• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific marketing strategies to retain customers
• Plan and manage multi-channel marketing campaigns
• Suggest new methods to address customers’ needs
• Track marketing metrics and trends, like conversion rates and web analytics
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company’s needs
• Conduct market research to follow trends and competition

Requirements and skills

• Proven work experience as a CRM Specialist or similar role
• Solid background in customer acquisition strategies
• Technical expertise in CRM and analytical systems
• Knowledge of online marketing methods and best practices
• An ability to manage marketing projects end-to-end
• Strong communication skills along with a customer-oriented attitude
• BSc in Marketing or relevant field