Description:
The company is looking for a commercially driven Client Success Manager to lead an existing customer-facing team, improve customer experience, protect revenue, and drive stronger performance across an established client base.
This role would suit someone who enjoys working in a fast-paced, target-led environment and has experience managing customers, teams, escalations, renewals, retention, account growth, or recurring revenue.
The role will focus on:
- Leading, coaching, and developing a customer-facing team
- Improving client retention, service quality, and customer outcomes
- Managing escalations and complex client situations
- Driving revenue from existing customers through better process, follow-up, and relationship management
- Monitoring team performance against KPIs and targets
- Using CRM, reporting, and data to identify risks and opportunities
- Working closely with sales, operations, finance, and customer experience teams
- Bringing energy, urgency, structure, and ideas into the function
What we are looking for:
- Experience in account management, customer success, relationship management, client retention, renewals, or revenue-focused roles
- Previous team management or team lead experience
- Strong commercial mindset and confidence working towards targets
- Ability to handle escalations and difficult client conversations
- Good CRM, reporting, pipeline, and forecasting discipline
- Strong communication, coaching, and stakeholder management skills
- Experience from SaaS, telecoms, financial services, business services, EOR, serviced offices, subscriptions, banking, or other customer-led environments would be highly relevant