Description:
Our goal is to use intelligent design of data centre infrastructure to improve the planet, society and the communities we operate in. Being sustainable makes a lot of sense, our customers want to develop sustainably, and we do too. We recognise and take responsibility for the environmental impact of our data centres and that’s why our in-house design, construction and sustainability teams are working together to reduce emissions associated with our activities and supply chain.
About you
We would love to hear from you if you are:
- Curious, analytical and great at solving problems
- Exceptional at building strong working relationships with team members and across a range of stakeholders
- Flexible and adaptable team player with a can-do attitude
- Able to undertake a variety of activities with a substantial degree of personal responsibility and autonomy.
What you’ll be doing
- Work with Group HQ to set strategic objectives for the site and manage the implementation of those objectives.
- Ensure smooth running and operational delivery to meet customer Service Level Agreements through:
- Fostering a culture of service excellence and delivery across all teams
- Accountability for all people aspects on site to ensure compliance and delivery
- Responsibility for all aspects of Health, Safety, Environment & Wellbeing (HSEW) on the site(s)
- Contracted vendor management for the site(s)
- Oversight, management and ensuring integrity of the operational set-up and processes for daily routine running, manging incidents, change management, continuous improvement and projects & upgrades
- Compliance to all legal and PDCG policy requirements
- Responsibility for meeting required standards in every respect
- Delivering to agreed performance metrics and targets
- Develop strong relationships with the customer and embed a culture of “Service Excellence” across individual teams
- Budget accountability for the site(s)
- Act as the local representative and ambassador for PDCG.
- Work closely with project management to ensure ongoing construction is delivered on time whilst eliminating operational risk
- Be available to work outside regular business hours, at nights and weekends, as required.
What we’re looking for
Do you have:
- 5+ years’ experience in a similar role as a Data Centre Manager (not IT, Electrical only)
- Experience of third-party contract management
- Previous experience in a similar data centre management role is desirable.
- Strong knowledge on data centre critical infrastructure (UPS, Generator, Chillers etc.)
- A technical qualification (engineering) – highly desirable
- Awareness of the business and technical issues associated with a managed service environment.
- Previous HSEW management experience (desirable).
- Experience in coaching, mentoring, training, and developing a team, both technical and non-technical.
- Experience in dealing with the customer in high-pressure and challenging circumstances.
- Experience in budget and cost management.
- A genuine passion to drive change: We’re constantly searching for new ways to change the status quo. We need you to be efficient and agile, with excellent attention to detail and a desire to drive value creation and deliver exceptional service.
- Ability to think differently: Our projects all require the team to think through problems and find the most effective and efficient new solution in each case. We’re looking for innovative thinking, problem solving, and a willingness to question assumptions.
- Ability to build and maintain trust:. We build trust and create space for people to own their work and deliver their best. We create environments where people feel safe if they make honest mistakes, and when they do we support them to learn and put things right.
- Ability to connect and collaborate: You’ll be able to share your perspectives constructively and listen openly. Cross functional collaboration is crucial, because we understand that no one team is wholly responsible for building and operating a data centre.