Description:
To lead and manage post-award activities ensuring supplier performance, contract compliance, and alignment with organizational sustainability goals. The role acts as a key interface between internal stakeholders and suppliers, driving continuous improvement and risk mitigation throughout the contract lifecycle.
Responsibilities
Contract Management and Compliance:
- Ensure all post-contract obligations are fulfilled by both parties as per the agreed terms and conditions.
- Monitor adherence with contractual requirements, including Service Level Agreements (SLAs), deliverables and quality standards.
- Manage amendments, extensions and variations to contracts, in collaboration with category team and ensure proper documentation and approvals.
Performance Monitoring
- Track and evaluate supplier/contractor performance against agreed KPIs and SLAs.
- Identify and address any deviations or non-compliance issues promptly.
- Conduct regular reviews and audits to ensure alignment with contractual commitments.
Risk Management
- Identify potential risks in post-contract execution and develop mitigation strategies.
- Ensure proper handling of disputes, claims and escalations in a timely and effective manner.
- Maintain a risk register for all contracts and update it regularly.
Stakeholder Engagement
- Act as the primary point of contact for internal and external stakeholders regarding post-contract matters.
- Foster strong relationships with suppliers, contractors and other partners to ensure smooth operations.
- Collaborate with procurement, legal and finance teams to address contractual issues.
- Resolve escalations and disputes to ensure a collaborative and long term partnerships
Documentation And Reporting
- Maintain accurate records of all post-contract activities, including correspondence, amendments and performance reports.
- Prepare regular reports for senior management on contract performance, risks and opportunities.
- Ensure all documentation is stored securely and is easily accessible for audits or reviews.
- Support the Partner Recognition program with the required data related to Partner performance.
Process Optimization
- Identify opportunities to streamline post-contract management processes and improve efficiency.
- Implement best practices and tools to enhance contract lifecycle management.
- Provide training and guidance to team members on post-contract management practices.
Sustainability
- Support Sustainability initiatives through Supplier Audits and benchmarking
- Collaborate with Internal teams to ensure alignment to the Sustainability Goals and targets.
Qualifications
- Bachelor’s Degree in Procurement, Legal, Business Administration, Engineering, or related field
- Chartered Institute of Procurement & Supply (CIPS) Certification
- 5–8 years in procurement or contract management at a large multinational organization