Description:
In this role you will provide expertise to support the sale and deployment of Context Labs’ products by bridging technical, product, and customer needs, with a focus on oil & gas facilities and GHG emissions expertise. The individual collaborates with sales, product, and customers to deliver demos, assess digital readiness, and solve complex data integration challenges. It is a high-visibility role in a growing company, requiring hands-on technical and client-facing support throughout the pre- and post-sales process as well as mentoring junior staff members. The position reports to the Chief Customer Officer and works closely with senior leadership.
In This Role You Will
Pre-Sales Strategy & Governance
- Define pre-sales technical positioning, demo standards, and reference implementation strategy
- Support executive sponsor conversations
- Ensure sales motions align with delivery and support capacity
- Establishes architectural standards and reusable system design patterns across customers
- Align solution architecture strategy with product and platform evolution
Discovery, Qualification & Delivery Governance
- Define qualification and delivery standards
- Defines discovery frameworks that ensure consistent capture of system level requirements globally
- Set minimum technical readiness criteria
- Own escalation path for all deals
Solution Design & Architecture
- Define architectural principles for scalability performance and reuse
- Ensure alignment between customer solutions and long-term platform architecture
Emissions Architecture Standards
- Define and govern standards for emissions calculation logic, methodology interpretation, and auditability across the portfolio
- Approve or reject architectural exceptions
Knowledge Engineering Standards and Governance
- Define and govern standards and processes for knowledge engineering across the portfolio ensuring integration with the CXL knowledge graph technology
- Ensure long-term maintainability of CXL knowledge graph technology
Data Integration Strategies and Standards
- Set portfolio-wide standards for asset modeling, data integration patterns, and scalability
- Ensure long-term maintainability of customer configurations
Output & Certification Governance
- Govern how certificates, compliance reports, and operational dashboards are designed and issued
- Ensure outputs remain defensible, verifiable, and regulator ready.
Implementation Support
- Establish governance to maintain architectural consistency across implementations
- Ensure adherence to system design standards globally
Sales to Delivery to Support Alignment
- Establish and enforce standards for post-sales handoff
- Align Sales, Solution Architect/Engineering, Delivery TPM, and Support expectations
- Continuously refine rules based on post go-live outcomes
Experience
- Balances revenue growth with delivery risk, regulatory exposure, and long-term platform integrity
- Builds and leads the Solution Architecture organization
- Sets standards, goals, accountability and develops future leaders
- Portfolio level understanding of emissions architecture, knowledge graph design, data integration strategy and platform scalability
- Exceptional written, presentation, and verbal communication skills
- An ability to explain technical subjects to non-technical people
- Outstanding organizational skills
- Experience with enterprise software implementations involving complex data integration and migration efforts