Engagement Manager

Description:

As the Engagement Manager, you will be responsible for establishing deep customer and prospect relationships, proactively identifying opportunities where Scale can build custom LLMs to improve lives for citizens and residents, overseeing the execution to ensure timelines are met and/or communicated effectively, interfacing with premier research institutions to discuss how Scale can best support them, and partnering with organizations who are looking to train and educate people on how to use AI, AI safety, and more.

You and your team will work closely with the business development and go-to-market team, the operational and engineering execution teams, and various customers and prospects to ensure success.

The ideal candidate has a nose for value and opportunity, is highly personable and can build relationships with all types of stakeholders, is an excellent communicator, is highly organized, and has a demonstrated track record of high-achievement. They are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions.

The blend of customer engagement, operations, and business development to drive our most important outcomes makes this a unique and exciting role at the heart of one of Scale's most exciting growth businesses.

In the near term, the team will be based out of the Middle East and looking to meaningfully grow its presence in the region.

You will:
 

• Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities
• Partner with clients to understand their most pressing problems and brainstorm how Scale can best help
• Manage the long-term health of clients by identifying and preempting areas of risk or concern
• Be the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordingly
• Collaborate with the operational and engineering execution teams to track delivery and timelines
• Review, track and improve operational performances and be obsessed with continuous improvement
• Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing
• Have proficiency in reading, writing, and speaking in Arabic
   

Ideally you'd have:
 

• 4+ years of total work experience, with experience in consulting or as a technical program management role in industry
• Experience at a Big 3 Consulting Firm
• A proven track record in B2B client facing roles and expanding client relationships
• Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers
• Great cross-functional experience and collaborative ability
• Excellent verbal and written communications
• A track record of structured, analytics-driven problem solving
• A history of diligence and organization across multiple work streams
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Analytical, planning, and process improvement capability
• Experience with reading SQL and/or another database language