Description:
Grand Mercure Abu Dhabi – Majlis Residences is seeking a passionate and hands-on Front Office Manager to lead our Front Office team and deliver the exceptional guest experience for which Accor is renowned. Our culture is grounded in local inspiration, authentic hospitality, and the Heartist® spirit, which places people at the center of everything we do.
Your Mission:
- Lead, train, and inspire the Front Office Heartist® team.
- Deliver Grand Mercure service standards with a focus on local culture and authenticity.
- Oversee daily Front Office operations including reception, guest relations, and concierge services.
- Ensure VIP handling, attention to guest preferences, and personalized arrival experiences.
- Drive guest satisfaction, maintain service quality, and uphold brand consistency.
- Address guest challenges with empathy and a proactive service-recovery approach.
- Collaborate with Housekeeping, F&B, and other departments to ensure a seamless guest experience.
- Monitor team performance, implement upselling initiatives, and support financial targets.
- Support talent development and conduct performance evaluations for team members.
What You Bring:
- Experience as a Front Office Manager or Assistant Front Office Manager in a hotel setting.
- Background with Accor or other international hospitality brands is advantageous.
- Strong leadership, communication, and people-management skills.
- Proficiency in PMS systems, Opera Cloud preferred.
- Passion for service excellence and engaging guest experiences.
- Ability to manage a multicultural team and thrive in fast-paced operations.
- Professional, welcoming, and solution-oriented Heartist® attitude.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement within Accor’s global network.
- Access to Accor Academy learning programs.
- Heartist® global travel benefits and discounts.
- Supportive, diverse, and inspiring work environment.
- The opportunity to grow your career within a leading global hospitality group.