General Manager

Description:

• Oversee all aspects of mall management including but not limited to leasing, tenant relations, marketing, fiscal management, facility operations, maintenance, inspections, and safety functions.
• Manage day-to- day operations to maintain high- quality standards that meet tenants and customers’ expectations.
• Drive marketing initiatives to promote the mall and enhance shopper experience, increasing footfall and customer spending.
• Ensure proper tenant mix and zoning aligned with the business strategy and current market trends and business goals.
• Develop leasing strategies to attract new tenants and negotiate lease agreements and renewals across all categories, including anchors, F&B and retail.
• Prepare and execute a structured business plans covering all mall operational components.
• Establish and maintain strong, long-term relationships with tenants and leading retail groups.
• Prepare, monitor and adjust financial budgets and operational systems to align with performance goals.
• Foster effective relationships with tenants, suppliers, and contractors to ensure seamless operations.
• Implement approved systems and procedures across all departments to support coordinated business functions and high – quality service delivery.
• Develop annual marketing plans and event calendar in collaboration with marketing team.
• Organize and manage mall events and activations to drive footfall and brand visibility.
• Monitor and follow up on rental collection and enforce lease contract compliance.
• Address and resolve tenant complaints and requests within legal and contractual frameworks.
• Ensure compliance with all legal requirements related to mall operations and tenant interactions.
• Uphold and reinforce the mall’s corporate identity and ensure consistency with brand guidelines.
• Continually assess and improve customer services standards throughout the mall.
• Perform additional duties as assigned by senior management.

Qualifications:

• MECSC / ICSC Certified.
• Bachelor’s Degree in Business Administration, Real Estate, Facility Management or a related field.
• Minimum 7-10 years of experience in mall management in UAE or GCC.
• Strong leadership, negotiation, and communication skills.
• Proven track record of managing large-scale retail properties.
• Financial acumen and experience in budgeting and P&L management.