General Manager

 

Description:

The General Manager is responsible for overseeing the overall operations, financial performance, and strategic growth of the limousine company. This role ensures high-quality service delivery, regulatory compliance, fleet efficiency, and customer satisfaction while driving profitability and business expansion.

 

Key Responsibilities:

Operations Management

Oversee daily limousine operations, including scheduling, dispatch, and fleet utilization

Ensure timely, safe, and professional transportation services

Maintain service standards and improve operational efficiency

 

Fleet & Asset Management

Manage company fleet, including vehicle acquisition, maintenance, insurance, and registration

Ensure vehicles meet safety, quality, and regulatory requirement

Coordinate with maintenance teams and external vendors

 

Sales & Business Development

Develop strategies to increase corporate accounts, partnerships, and bookings

Identify new market opportunities and service enhancements

Maintain strong relationships with key clients, hotels, travel agencies, and corporate partners

 

Customer Experience & Quality Control

Ensure exceptional customer service and handle escalated complaints

Implement service improvement initiatives

Monitor customer feedback and satisfaction metrics

 

Compliance & Safety

Ensure compliance with local transport authority regulations and licensing requirements

Implement safety policies and driver compliance programs

Maintain accurate operational and legal documentation

 

Qualifications & Skills:

 

Bachelor’s degree in Business Administration, Management, or related field (preferred)

Minimum 5–7 years of experience in transportation, limousine, or hospitality management

Strong leadership and decision-making skills

Excellent financial, operational, and organizational abilities

Strong communication and customer service skills

Knowledge of transport regulations and fleet management systems