Description:
We are looking for Housekeeping Leads to own our housekeeping process, coordinate a team of housekeepers, and keep everything running smoothly day-to-day! In addition to general housekeeping duties, we rely on our Leads to make sure schedules are set, cleans are completed on time and at a high quality, and make sure their team is always working to improve the guest experience!
The Opportunity :
- Manage weekly and daily cleaning schedules for a team of housekeepers
- Support and lead cleaner onboarding and ongoing training and improvement
- Organize and prepare supplies for daily distribution, leading inventory control and organization
- Triage and delegate guest requests in real-time to cleaner schedules
- Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working order
- Conduct special projects as assigned
- Initiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder property
- Manage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programs
- Daily travel around market and central warehouse to complete tasks and manage cleaning program
Who We Look For:
- A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently
- Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management. Experience with managing various schedules, budgets, and applications
- Tech-savvy with ability to use various digital applications, including mobile, digitally correspond with management
- Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials
- Working knowledge of operating household cleaning equipment and best practices
- Physical stamina and mobility including ability to reach, kneel, and bend
- Ability to lift, push, and pull required load (usually about 40 lbs)
- This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
- This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).