Description:
A growing food and beverage brand is seeking an experienced and results-driven Operations Manager to lead and optimize operations across multiple café branches. This role also carries responsibility for managing events, pop-ups, kiosks, and temporary outlets, ensuring smooth execution and consistent brand standards across all formats.
The ideal candidate will play a key role in driving operational excellence, maintaining food safety and compliance, improving financial performance, and delivering an outstanding customer experience across every location.
Key Responsibilities:
- Oversee and manage daily operations across all café branches
- Ensure consistent execution of SOPs, brand standards, and service procedures
- Conduct regular site visits, operational audits, and performance evaluations
- Plan, organize, and manage events, pop-ups, kiosks, and temporary outlets
- Coordinate staffing, logistics, setup, and dismantling for events and pop-ups
- Maintain high standards of food safety, hygiene, and product quality
- Lead, coach, and support Store Managers and event-based teams
- Monitor budgets, control costs, track sales performance, and improve profitability
- Oversee inventory control, supplier coordination, and equipment management
- Ensure compliance with local regulations, health standards, and labor laws
- Support new branch launches and ongoing business expansion initiatives
Key Performance Indicators (KPIs):
- Sales growth and overall profitability
- Performance of events and pop-up operations
- Customer satisfaction and service quality
- Labor and food cost efficiency
- Compliance scores and audit outcomes
- Employee engagement and retention levels
Qualifications & Experience:
- Bachelor’s degree in Hospitality, Business, or a related discipline
- 5–8 years of proven experience in food and beverage operations with multi-site responsibility
- Demonstrated experience in managing events, pop-ups, or temporary outlets
- Strong leadership, operational planning, and financial management capabilities
Skills & Competencies:
- Multi-location operations management
- Event planning and execution expertise
- Budgeting, forecasting, and cost control
- Excellent communication and people leadership skills
- Strong problem-solving and decision-making abilities