Operations Manager

Description:

Talent Folder is seeking an experienced Operations Manager to lead its Documents Clearing and Visa Services department in Dubai. This role is ideal for a proactive professional with extensive knowledge of UAE visa procedures, PRO services, and government transactions who can efficiently manage daily operations and ensure outstanding client service.

The successful candidate will oversee operational activities, supervise the team, coordinate with government authorities, and ensure all visa and documentation processes are completed accurately and on time. Strong leadership, organizational skills, and experience within the UAE documents clearing industry are essential for this position.

Key Responsibilities:

• Manage the daily operations of the Documents Clearing and Visa Services department.

• Oversee UAE visa processing, including employment, partner, investor, cancellation, and other visa-related services. 

• Coordinate and manage PRO services and government transactions.

• Ensure applications and client documentation are processed accurately and within required timelines.

• Liaise with UAE government departments and relevant authorities.

• Review documentation to ensure compliance with government requirements.

• Monitor application progress, approvals, cancellations, and other official processes.

• Lead, mentor, and support the operations team while monitoring productivity and performance.

• Resolve operational challenges and address client service concerns efficiently.

• Maintain accurate records and follow up on pending applications.

• Identify opportunities to improve operational efficiency and service quality.

• Work closely with the sales and customer service teams to ensure seamless service delivery.

Requirements:

• Minimum 3 years of UAE experience in Documents Clearing, Visa Services, PRO Services, or a similar field.

• Previous experience as an Operations Manager or Operations Supervisor is preferred.

• Strong knowledge of UAE visa procedures, labour-related processes, and government transactions.

• Good understanding of UAE government portals and documentation requirements.

• Excellent leadership, team management, and organizational skills.

• Strong communication, coordination, and problem-solving abilities.

• Ability to manage multiple applications and deadlines simultaneously.

• Good command of English; knowledge of Arabic is an advantage.

• Candidates currently based in the UAE, particularly Dubai, will be given preference.