Description:
We are seeking a highly skilled and strategic D2C Project Manager to join our MENAO team. The ideal candidate will play a critical role in supporting Samsung’s D2C e-commerce strategy and overall growth by driving innovative platform enhancements, optimizing delivery processes, and ensuring platform stability in line with global standards. You will lead the implementation of technical products and set standards for rollouts of new features, acting as a liaison between the regional D2C team, global development teams, subsidiaries, and our corporate office in Suwon. Additionally, you will support the Head of Platform in managing internal stakeholder expectations for project deliverables and help implement an effective system of project governance.
Key Responsibilities.
- Lead the planning and execution of new country launches and channel expansion initiatives, ensuring alignment with business goals and regional strategies
- Define project requirements, timelines, and deliverables, ensuring projects are completed on time and within budget.
- Monitor project performance metrics and provide actionable insights to drive continuous improvement and optimize customer experiences.
- Act as a liaison between the regional D2C team, regional development teams, and global platform teams to facilitate seamless collaboration and communication.
- Maintain high-quality project documentation and build a regional knowledge repository to support continuous learning and improvement.
- Translate business/functional requirements into technical solutions and build related operational processes to bridge gaps between stakeholders and development teams.
- Respond to ad-hoc requests from the Corporate Office and ensure effective communication with local stakeholders to address challenges promptly.
- Effectively communicate specialist information in an understandable format to all stakeholders, fostering transparency and alignment.
- Conduct continuous regional e-commerce sellout platform trend reviews and assess their applicability to Samsung eStores, driving data-driven decision-making.
- Ensure a consistent weekly planning/reporting cycle, including clear reporting of progress toward vision and goals, deliverables, features, issues, risks, and resource allocation across engagements.
- Participate in technical planning and requirements gathering phases, including design, code, and test, to ensure successful project execution.
- Support the D2C Platfrom Head in managing internal stakeholder expectations for project deliverables and help implement an effective system of project governance.
- Facilitate communication and collaboration between cross-functional teams to ensure smooth execution and address any challenges proactively.
- Ensure compliance with company policies, industry regulations, and legal requirements for D2C operations.
Qualifications (Education, Experience, Licensure & Language Skills)
- Bachelor/Master degree in Business/IT/Engineering or a relevant field with 5-7 years of experience in eCommerce
- PMP, PRINCE2, CAPM, AgilePM, ACP or Lean Six Sigma qualifications advantageous.
- Strong understanding of end-to-end eCommerce operations (online, offline, omni), retail strategies & eCommerce trends
- Proven experience in managing end-to-end e-commerce projects, including website development, feature implementation, and platform optimization.
- Strong communication and leadership skills, with the ability to collaborate with diverse teams and stakeholders across regions.
- Strong understanding of market dynamics and technology
- Fluent in English (Bonus: Korean, French, or Turkish)