Description:
We are hiring for our client is seeking an experienced Portfolio Manager with strong exposure to UAE Debt Recovery & Collections. The role involves managing multiple banking portfolios, leading collection teams, ensuring compliance and driving recovery performance through data-driven strategies.
Job Location: West Delhi (Open for relocating candidates)
Key Responsibilities
- Manage and oversee multiple UAE collections portfolios across banks.
- Lead, coach and manage Team Leaders and Collection Agents to achieve portfolio-level and individual targets.
- Monitor and analyze KPIs such as Recovery, POS, ROR, Target Achievement, Quality Scores and Attendance.
- Develop and execute portfolio-specific recovery strategies to improve performance and reduce delinquency.
- Ensure strict adherence to UAE debt recovery laws, Central Bank regulations, client SLAs and internal quality standards.
- Handle escalated, sensitive and high-value cases effectively.
- Generate daily, weekly and monthly MIS reports and present insights to senior management and clients.
Requirements
- 5+ years’ experience in UAE debt recovery & collections
- Proven portfolio and team management experience
- Proficiency in Excel, MIS dashboards, CRM systems and performance tracking tools.
- Excellent communication and negotiation skills
- Strong understanding of quality audits, service guidelines and compliance frameworks.
- Strong leadership and people-management skills.