Description:
The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files
Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
- Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
- Ability to align with customer expectations upfront & to be able to respond with suggested solutions
- Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
- Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
- Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers & with focus on providing solutions.
- Liaising and preparing transport plan with suppliers
Accountable for :
- Day to day customer Relationship
- Daily operational execution
- Daily EDI updates
- SO/PO & file creation in operationel systems
- Value to Maersk (efficiency, automation and standardisation)
- Protecting CSI for third party (non-Maersk) suppliers and partners.
- Ensure execution and reporting as per compliance requirements
Critical Competencies
- Excellent stakeholder management and communication skills
- Very organized, proactive and dynamic
- Prioritization capabilities
- Understanding of the local regulations
- Strong execution mindset
- Solution oriented
- Analytical
- Team player
- Customer oriented
- Cost conscious and optimization
- Continuous improvement