Description:
The 3PL Region Manager acts as the high-level "bridge" between iHerb and its external logistics providers across a specific geographic territory, responsible for daily operations and coordination with our partners and internal stakeholders. Heavy operations management experience is required.
Job Expectations
- 3PL Operations Management
- Own day-to-day performance of 3PL partners across assigned region
- Ensure SLA/KPI adherence (inbound, fulfillment, inventory accuracy, returns)
- Partner Management & Governance
- Hold 3PL partners accountable through regular performance reviews and metrics tracking
- Act as primary escalation point for operational issues
- Monitor inventory and order processing across iHerb and 3PL partners systems to ensure alignment
- Cross-functional Coordination
- Partner with internal teams (Inventory Planning, Marketing, Engineering, Ops) to align execution with business needs
- Capacity & Peak Planning
- Lead labor and space planning with 3PLs to support promotions and peak periods
- Audit & Compliance
- Conduct site audits to ensure safety, process adherence, and inventory controls
- Liaise with regulatory bodies as needed for regional operations
- Continuous Improvement
- Identify and implement process improvements across systems and operations
The duties and responsibilities described above may provide only a partial description of this position. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Required Knowledge, Skills and Abilities:
- Strong communication skills in English (Arabic in Mena)
- Proven ability to manage cross-functional stakeholders and external partners
- Analytical mindset with ability to interpret data and drive decisions
- Strong problem-solving and decision-making skills
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail with strong operational execution and follow-through
- Experience presenting to senior stakeholders
- Self-starter with strong ownership and accountability
Equipment Knowledge
- Proficient in the use of Microsoft and Google Suite (Sheets, Doc, Slides, EXCEL, Word, PowerPoint)
Experience Requirements
- Generally requires a minimum of seven (7) years of supervisory experience within a multi-shift distribution center. E-Commerce and 3PL management experience is highly desirable.