Description:
Al Benaa Real Estate Investment PJSC is looking to hire a Relationship Manager.
Responsibilities:
- Educate and inform clients about the company services
- To deliver exceptional service, anticipating client needs, and proactively suggesting improvements or alternative solutions
- Manage key client relationship through regular visiting, continues follow up by calling to maintain key clients
- Obtain client testimonials and keep a record for management
- Follow-up on existing clients r w.r.t. to offers made, agreements/contracts preparation, documentation, payment schedule
- Review company practices to ensure that clients get maximum satisfaction from our services
- Conduct customer satisfaction surveys and recommend ways of improving client satisfaction
- Attend to client complaints and resolve issues promptly
- Monitor and report on activities and provide management feedback information on new relationships in order to meet the business objectives
- Liaise with accounts on payments/outstanding
- Work closely with FM & PM department to ensure that company meets clients’ expectations
- Identify potential opportunities and inform the business development team to follow up
- Negotiate contract with clients working professionally with business development and other stakeholders to finalize contract for company
- Prepare periodic reports for landlord’s and management
Requirements:
- Minimum Bachelor’s Degree.
- Minimum six (6) years’ experience in Client Relationship Management.
- Excellent ability to read, analyze, and communicate effectively, both verbally and in writing in English & Arabic.
- Excellent knowledge of Microsoft packages; Word, Excel, PowerPoint, and Outlook.
- UAE Driving License is a must.