Description:
The Professional Services Delivery Senior Manager is responsible for the delivery of Commvault Professional Services in the Emerging region, you will manage a team of highly skilled engineers and architects and be part of the EMEA Professional Services leadership team.
As a leader you will be responsible for the delivery of all professional services in META and own business line metrics; improving people's performance, creating and managing quotes, you will partner with our sales team on enterprise solutions and ensure Commvault continues to deliver world class professional services.
What You'll Do
- Deliver and grow the business lines in region, owning the metrics that will measure the business/team performance
- Planning and forecasting for bookings and revenue targets
- Managing a highly skilled team of Engineers and Architects to deliver solutions across the region
- Ensure high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Meeting with with customers at C-level, partnering with Sales/Pre-sales on enabling end customer solutions
- Collaborate with Commvault COE and partner resource
- Actively drive business and process improvement initiatives both in region and as part of EMEAI leadership team
- Ownership and creation of Statement of Work documents
Who You Are
- Demonstrable 5+ years experience in Professional Services Leadership gained within a Professional Services consulting practice in the GULF region
- Business development - Experience in leading services sales opportunities working with Pre-sales teams to create outcome based solutions
- Exceptional customer-facing skills at C-level
- Entrepreneurial and commercial focused with a growth mindset
- Experience ensuring systems, procedures, and methodologies are in place to support outstanding service delivery model
- Practiced in leading personnel management; staff recruitment, performance assessment, training, and mentoring
- Technical architecture background / with Commvault products would be advantageous
- Flexibility to travel when required