Description:
The role is responsible for handling MICE, Group, and FIT enquiries from principals, managing supplier relationships, ensuring smooth operations, and maximizing revenue while strictly adhering to company policies and ISO procedures.
Key Responsibilities
Operations & Client Handling
- Handle MICE & Group enquiries from principals efficiently
- Manage FIT bookings from principals
- Develop and maintain strong relationships with principals
- Coordinate with agents and internal teams to ensure smooth execution of files
Supplier & Revenue Management
- Maintain excellent relationships with suppliers and service providers (hotels, transport companies, restaurants, etc.)
- Negotiate the best rates and deals to maximize profitability
- Ensure high service quality while increasing revenue on handled files
Coordination & Compliance
- Liaise with agents and accounts department to ensure strict adherence to company payment policies
- Ensure closure of all operated files as per prescribed ISO procedures
- Document, follow, and maintain standard operating procedures while handling Groups and FITs
Product Knowledge
- Continuously update destination and product knowledge
- Stay informed on market developments to enhance service offerings and remain competitive
Health, Safety & Environment (HSE)
- Ensure personal and workplace safety at all times
- Understand and comply with QHSE regulatory requirements related to the role
- Actively participate in annual environmental initiatives
- Attend all mandatory HSE training programs
Stakeholder Interaction
- Internal Stakeholders: 25%
- External Stakeholders (Principals, Suppliers, Clients): 75%
Qualifications & Experience
Education
- Diploma or Graduation in any discipline
Experience
- Minimum 3 years of experience as a Senior Executive
- Experience in Inbound Travel business is mandatory
- Exposure to handling international clients and local suppliers
Technical Skills & Professional Knowledge
- Strong knowledge of Inbound Travel & Tourism operations
- Expertise in operations and costing for inbound tourism
- Proficient in MS Office (Excel, Word, Outlook