Service And Amc Coordinator

Description:

This is a full-time on-site role for a Service and AMC Coordinator based in Dubai. The role involves coordinating service schedules, ensuring timely completion of maintenance and service activities, and managing Annual Maintenance Contracts (AMCs). The Coordinator will interact with customers, address service inquiries, maintain operational records, and ensure compliance with internal processes.

Key Responsibilities:

· Receive Service orders & AMC requests; create/update ERP service orders with all details.

· Schedule technicians daily; share schedules with customers.

· Maintain real-time ERP service order status updates.

· Issue AMC/service invoices; coordinate with Accounts for billing.

· Provide next-day technician documents and ETA to customers.

· Quote parts/services; obtain approvals; follow up on orders.

· Manage AMC contracts in ERP; report expirations to HOD.

· Handle Dept petty cash requests, coordinate with Accounts for billing.

· Obtain technical support from manufacturers; keep the technician updated.

· Manage warranty claims and related stock/credits.

· Promote AMC, Service, and spares to new UAE customers.

· Generate ERP reports; support the monthly technician’s performance review.