Service Manager

Description:

Al Fahim Group – Western Motors (Jeep dealership) is seeking a highly experienced and performance-driven Service Manager to oversee Workshop, Bodyshop, and Reception operations in Abu Dhabi. This is a senior leadership role focused on improving operational efficiency, driving revenue growth, and ensuring top-tier customer satisfaction across the entire aftersales service journey. The ideal candidate will bring strong automotive dealership experience and the ability to manage large, multi-functional teams effectively.

Key Responsibilities:

• Lead and manage Workshop, Bodyshop, and Front Office/Reception operations

• Ensure smooth aftersales processes and deliver high levels of customer satisfaction

• Drive operational efficiency, productivity, and service quality across all departments

• Manage team performance, KPIs, and workflow optimization

• Oversee budgeting, cost control, and overall P&L performance

• Handle customer escalations and ensure timely resolution of complaints

• Implement and improve processes using Dealer Management Systems (DMS)

• Coordinate with senior stakeholders to align service operations with business goals

Requirements:

• Minimum 5+ years of experience as a Service Manager in the automotive sector

• Strong experience with Workshop, Bodyshop, and Front Office operations

• Mandatory experience with American or European automotive brands

• Proven GCC market experience is essential

• Engineering degree or relevant technical background required

Preferred Skills & Competencies:

• Strong leadership and multi-team management skills

• KPI-driven approach focused on productivity, efficiency, CSI, and revenue growth

• Experience with DMS platforms and operational process improvement

• Strong customer handling and complaint resolution abilities

• Knowledge of budgeting, P&L management, and cost control

• Excellent communication and stakeholder management skills