Technical Program Manager

Description:

This role leads pre-sales strategy, deployment governance, and enterprise platform positioning to ensure alignment between sales, delivery capacity, and scalable implementation models. It defines deployment standards across environments, establishes readiness criteria, and drives consistent, repeatable execution across global customer engagements. The position owns portfolio-level delivery performance, risk management, and strategic account health, ensuring measurable ROI and long-term customer success. It also builds and scales the technical operating model, partners with product and engineering leadership, and drives continuous improvement through metrics, insights, and industry leaders.

In a rapidly growing software company, this is a crucial leadership position requiring multi-talented individuals. This position will report directly to the Chief Customer Officer.

In This Role You Will

Pre-Sales Strategy and Governance

Define pre-sales platform positioning and reference implementation (RI) strategy
Support executive sponsor conversations
Ensure sales motions align with delivery and platform support capacity
Establishes platform deployment standards and models across customers

Customer Environment and Deployment Strategy

Define enterprise deployment strategy across public SaaS, private tenant, and managed application frameworks
Establish minimum deployment readiness standards
Define exception approval processes
Ensure scalable and repeatable deployment patterns

Portfolio Delivery Governance and Risk Management

Ensure consistent delivery performance and own portfolio-level delivery predictability tied to revenue and net revenue retention
Establish frameworks for managing complex multi-system programs globally
Align program strategy with platform architecture
Define enterprise-level governance standards across customer engagements and drive execution alignment across global teams
Establish escalation frameworks for environment related risks
Reduce systemic delivery friction over time

Customer Engagement and Account Health Ownership

Own overall health, satisfaction, and success of strategic enterprise accounts
Build executive relationships
Ensure deployments demonstrate measurable ROI, operational impact, and verified data lineage

Operating Model and Organizational Scale

Design and govern the technical engagement operating model and ensure systemic issues are identified and resolved across programs
Clearly define boundaries between SA, TPM, and Support
Build and scale a TPM organization with strong enterprise cloud and integration expertise
Define and execute risk management strategies for large scale technical programs
Partner with Product and Engineering leadership to incorporate real world enterprise deployment learnings into roadmap prioritization

Technical and Industry Leadership

Drive executive alignment on technical program priorities risks and tradeoffs across departments
Serve as a technical ambassador for Context Labs in enterprise forums and strategic customer engagements
Reinforce credibility in trusted data, provenance, and enterprise deployment excellence

Metrics, Insights and Continuous Improvement

Establish dashboards for deployment success, time-to-value, customer satisfaction/net promoter scores, renewal rates, and expansion metrics
Use delivery insights to refine qualification, architecture standards and support readiness

Experience

Proven track record of balancing enterprise revenue growth with delivery risk, regulatory exposure, and long-term trust
Demonstrated experience and understanding of global enterprise operating environments
Has successfully led and managed leaders
Defining strategy, accountability and organizational structure
Comfortable scaling engagement and operations globally
Portfolio level understanding of enterprise cloud ecosystems, security and compliance constraints, deployment frameworks and large-scale data integration architectures
Exceptional written, presentation, and verbal communication skills
An ability to explain technical subjects to non-technical people
Outstanding organizational skills.
Experience with enterprise software implementations involving complex data integration and migration efforts

Preferred Experience

Experience in oil & gas operating facilities (upstream, midstream, or downstream) with the ability to thoroughly understand operational challenges and communicate effectively with customer personnel across functions and levels
Project Management and/or Agile certification is a plus
Experience with the Atlassian suite of management tools preferred
Bachelor’s/Master’s degree in Engineering

Why You’ll Like It Here

Context Labs is collaborative at its core. You’ll work within your team and across the organization allowing for continuous learning and discovery.
We set goals that matter and provide value in all that we do, from building meaningful products to positively impacting carbon reduction and climate change.
Context Labs’ mission is to transform complex data into a trusted data fabric that delivers context-driven insights that enable human networks to spot patterns, correlate trends - and reveal the truth hidden inside the world’s most complicated, persistent problems.