Cmdb Administrator

Description:

We are seeking a highly experienced Senior CMDB Administrator to join a large-scale IT transformation program within the Government Sector. The role entails designing, building, administering, and maintaining an enterprise Configuration Management Database (CMDB) within a highly complex hybrid environment. This includes on-premise data centers, sovereign cloud, VMware/AVS, Azure, Oracle Cloud, OpenShift, SDS, enterprise applications, and integration across 290+ government entities.

The successful candidate will ensure CMDB integrity, automated discovery, accurate CI relationships, service topology mapping, compliance, and alignment with ITIL-based ITSM processes. You will serve as the central point for maintaining a single source of truth, enabling operational excellence, governance, automation, and executive reporting.

Qualifications & Experience:

• 7–12 years in CMDB administration, ITSM, or configuration management.
• Strong expertise in ServiceNow CMDB, Discovery, Service Mapping, and MID Server architecture.
• Experience managing CMDB in large-scale hybrid environments (sovereign cloud, Azure, AVS, Oracle, VMware, OpenShift/Kubernetes).
• Solid understanding of ITIL v4, IT operations, and service management.

Skills & Competencies:

• Technical: CMDB modeling, ITSM integration, infrastructure (compute, storage, network, virtualization, Kubernetes, cloud), discovery pattern development, scripting (Python, PowerShell, JavaScript).
• Soft Skills: Excellent documentation, communication, analytical thinking, problem-solving, stakeholder management, detail-oriented, organized.
• Preferred Certifications: ServiceNow CMDB/Discovery/Service Mapping certifications, ITIL v4 Managing Professional/Foundation, Azure/VMware/Oracle cloud certifications.