Field Coordinator

 

Description:

 

The Field Interviewer is responsible for conducting respondent interviews accurately and in a professional manner. Nielsen data collection methods vary by country and project but include Face-to-Face or Telephone interviews. Field Interviewers must follow standard procedures at all times and adhere to specified project requirements and timing.

 

Project Management:

Conduct interviews in a professional manner and record respondent information and responses accurately

Understand the requirements of each assigned project including the questionnaire, survey method and support forms

Execute interviews according to Nielsen standards and project requirements

Comply with all confidentiality and security requirements

Make proper introductions when contacting/screening people for a project

Read the questionnaire script exactly as written

Ensure all responses and outcomes are recorded truthfully and accurately

Make every effort to achieve and adhere to assigned project quotas

Ensure interviewing starts and finishes on the specified dates to meet delivery schedules

Carry out all interviews during the standard hours of interviewing

Return all survey materials to the Field Supervisor at the end of a project (or as requested)

Respond to queries in a timely manner

Face-to-Face interviews: Ensure ID badge is current and displayed at all times

Computer Assisted Personal Interviews (CAPI): Fully understand how to use and care for the mobile device, including maintaining a usable battery level and syncing the data after interviewing (or as requested)

General:

Conduct all interviews and respondent interactions in a professional and courteous manner, leaving respondents with a positive view of Nielsen

Dress appropriately for the interviewing environment

Foster honest, two-way communication with End to End Coordinators and Field Supervisors, as well as with other project resources and teams

Communicate the following to Field Supervisor in timely and objective manner:

Concerns regarding training and/or project requirements

Non-project related queries/issues of concern

Work-related incidents, including security incidents

Accurately estimate time, expenses, KMs/mileage, etc.

 

Basic understanding of the field interview process; previous interviewing experience would be an advantage

Strong communication; good “people skills” and a pleasant manner

Organized and reliable; strong work ethic and highly motivated

Detail-oriented; able to easily follow project instructions and field procedures

Thorough understanding of the related Nielsen SOPs and fieldwork standards

Good command of local language-Arabic; English (verbal & written) would be an advantage

Clean, professional appearance with a clear speaking voice

For CAPI/CATI Interviewers: Computer literacy and accurate keyboard skills