Guest Service Officer

Description:

Key Responsibilities

• Welcome customers and understand their preferences and requirements.
• Provide product recommendations and styling support.
• Drive sales through effective customer engagement, upselling, and cross-selling.
• Maintain strong product knowledge across collections, sizes, and promotions.
• Support achievement of individual and store sales targets.
• Maintain high standards of store presentation and visual merchandising.
• Build positive relationships with customers and support repeat business.
• Handle customer queries professionally and ensure a premium shopping experience.
• Support stock replenishment and basic store operations as required.

Requirements

• Previous experience in fashion retail, apparel, footwear, accessories, or premium lifestyle retail.
• Strong customer service and communication skills.
• Confident in sales, upselling, and product recommendations.
• Well-presented, energetic, and target-driven.
• Good spoken English.
• Ability to work retail shifts, weekends, and public holidays.