Head of Quality Assurance

Description:

The Head of Quality will be responsible for overseeing and ensuring the highest standards of quality across all operations, development, services, and processes related to one of the largest Government platforms

Requirements

Education:

• Bachelor's degree in Computer Science, Operations, or a related field.
• Advanced certifications such as Six Sigma Black Belt, ITIL, or ISO 9001 are strongly preferred.

Skills & Competencies:

• Strong leadership, analytical, and strategic thinking skills.
• Excellent communication and stakeholder management capabilities.
• Deep understanding of IT service management, compliance frameworks, and operational governance.
• Ability to balance strategic oversight with hands-on execution in a dynamic environment.

Experience:

• Minimum 12–15 years of progressive experience in quality assurance, governance, or compliance within IT operations or digital services.
• Proven experience in establishing and managing enterprise-level quality frameworks and leading cross-functional improvement programs.
• Experience in top consulting firms or globally recognized IT service companies (e.g., Big 4, Accenture, IBM, etc.) is highly preferred.
• Demonstrated success in managing large-scale audit programs and quality reporting for executive management