Description:
We are seeking a responsible and target-oriented Receivables & Collections Executive to join our growing Rent a Car team. The ideal candidate will be responsible for monitoring outstanding customer balances, following up on overdue payments, and ensuring timely collection of receivables based on customer ledgers. This role requires excellent communication skills, strong follow-up abilities, attention to detail, and the ability to handle customers professionally.
Key Responsibilities
Accounts Receivable & Collections
- Monitor customer accounts and outstanding balances on a regular basis
- Review customer ledgers and identify overdue and pending payments
- Contact customers through calls, WhatsApp, and email to follow up on outstanding amounts
- Coordinate and collect payments according to agreed payment terms
- Maintain a proper collection schedule and ensure timely follow-up
- Follow up on bounced, delayed, or pending payments
- Coordinate with the Accounts and Operations teams regarding customer outstanding balances
- Escalate long-overdue or disputed accounts to management when required
Customer Communication
- Communicate professionally with customers regarding pending payments
- Explain outstanding invoices and account balances clearly
- Handle payment-related queries, disputes, and customer concerns professionally
- Maintain positive customer relationships while ensuring timely collections
Ledger & Reporting
- Maintain accurate records of customer outstanding balances and collection status
- Update payment collections and customer ledger information regularly
- Prepare daily/weekly collection reports and outstanding summaries
- Track promised payment dates and ensure timely follow-up
- Identify high-risk and long-pending accounts and report them to management
Coordination & Compliance
- Coordinate with the Accounts team to verify payments and update records
- Ensure all collections are properly documented and recorded
- Follow company credit and collection policies
- Support the team in reducing overdue receivables and improving collection efficiency
Requirements
Education
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred)
Experience
- 2–5 years of proven experience in accounts receivable, collections, or payment follow-up
- Experience in the car rental industry is preferred
- Experience handling customer ledgers and outstanding payments
- Familiarity with Speed System software is preferred