Sr Customer Learning Manager

Description:

The Senior Customer Learning Manager serves as the financial markets & workflow experts at LSEG. On any given day you will be collaborating with Subject Matter Experts to design and update customer facing training content suitable for live classes, videos and/or documents. You will become the face of our company for learning, often leading intermediate to advanced level classes and covering market topics for our Asset and Wealth customer communities.

Responsibilities
 

• Own and enhance a customer learning path
• Build or enhance all customer learning path classroom materials & video scripts
• Develop on demand learning videos
• Ensure translated content is aligned to the latest versions of learning path courses and support subtitling of videos if required.
• Deliver intermediate to advanced level classes
• Coach/Support Associates delivering beginner level classes or CSMs covering non-English classes
• Deliver and/or Partner with internal experts on market topic webinars and manage all aspects from preparation to post session follow up activity.
• Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly.
• Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications).
   

Qualifications and Skills;
 

• Fluency in English with clear pronunciation
• Strong experience of training on workflow expertise within asset management/ buy side customers.
• Finance undergrad preferred or related, and CFA designation welcomed.
• Strong presentation skills and knowledge of outcome-based learning
• Demonstrates leadership qualities
• Enjoys coaching and elevating performance
• Proactive, resourceful, attention to detail
• Strong excel skills preferred as well on-line presentation software’s (i.e., WebEx, Teams)